What is the Live Nation Concert Cash code and how does it work?

The Live Nation Concert Cash code is issued by Live Nation Worldwide, Inc.
The Code is redeemable only on the Live Nation website located at www.livenation.com/guitarheroconcertcash. The Code is a "one time use only" voucher access code good toward $20-off final ticket purchase for a select concert at a participating Live Nation owned or operated venue in the United States, based on availability under this program; or $20-off select merchandise sold at the Live Nation Store. Code must be redeemed by 3:00 PM local time on December 31, 2010. Tickets and Merchandise are redeemable until December 31, 2010, while supplies last.

Where do I redeem my Live Nation Concert Cash code once I'm on the code redemption site?

For Concert Tickets, select your preferred venue, event and ticket locations. Once you cart your preferred tickets, enter your code in the 'Voucher Code' field on the Billing Page.

For Artist Merchandise, select your preferred artist and start shopping. Once you cart your preferred items, enter your code to apply to your merchandise purchase balance in the 'Promotional Code' Box.

What does it mean if the concert I want to see isn't listed on the www.livenation.com/guitarheroconcertcash redemption website or if the event states 'unavailable'?

If the concert you want to attend is not listed or states 'unavailable' it is because it is not a participating concert or the concert is sold out.

Please check the website frequently during the season to learn about the latest updates as events are added.

I went to LiveNation.com but couldn't find the www.livenation.com/guitarheroconcertcash page. Where can I find it?

To access the Live Nation Concert Cash page, enter: www.livenation.com/guitarheroconcertcash into your browser window. You cannot access the code redemption page directly from the Live Nation homepage.

How can I purchase a Live Nation Concert Cash code?

Live Nation Concert Cash codes are not available for sale.

Am I automatically signed up for a newsletter subscription when I register my code?

No. If you would like Live Nation to email you a weekly concert calendar for all other Live Nation events in your area, you may also register for My Live Nation at www.livenation.com.

How long is my code valid?

Your Live Nation Concert Cash code is valid until December 31, 2010.

My Live Nation Concert Cash code was lost or stolen. What do I do now?

Unfortunately, lost or stolen codes cannot be replaced.

I purchased the new Guitar Hero® Warriors of Rock at a participating Best Buy location, but did not receive a Live Nation Concert Cash code. What should I do?

If you did not received your code, please contact the Best Buy location where you purchased Guitar Hero Warriors of Rock. For a list of Best Buy locations, please visit http://www.bestbuy.com/site/olspage.jsp?id=cat12090&type=page.

My concert was cancelled. How do I get my Live Nation Concert Cash code back?

We regret any inconvenience this may have caused you.

If your concert has been cancelled or you are unable to attend a rescheduled date please call Live Nation Customer Service at (800) 653-8000 during the following hours (local time): Monday-Friday: 9 AM - 9 PM; Saturday: 9 AM - 8 PM or Sunday: 9 AM - 6 PM.

How close to the date of the concert am I able to redeem my Live Nation Concert Cash code?

You may redeem your code no later than 72 hours prior to the show, depending on inventory.

Can I request that my tickets be available for pick up at will call?

Yes, if it is an option offered at the venue and selected event.

I never received an email confirming that my tickets will be held at Will Call. Can you resend it?

If you haven't received your email ticket confirmation please check to make sure that it didn't end up in your Bulk Mail folder. If you still don't see it, please contact Live Nation Customer Service at (800) 653-8000 during the following hours (local time): Monday-Friday: 9 AM - 9 PM; Saturday: 9 AM - 8 PM or Sunday: 9 AM - 6 PM.

Can I redeem my Live Nation Concert Cash code at the venue or via mail?

Codes may only be redeemed online at www.livenation.com/guitarheroconcertcash.

I printed my tickets and now have lost them. May I reprint my tickets?

Informational Copy You may reprint your tickets for personal use only. Please note that the unique bar code printed on each ticket will allow access to only the first ticket with that code to enter the venue.

If you have any questions regarding your tickets, please call Live Nation Customer Service at (800) 653-8000 during the following hours (local time): Monday-Friday: 9 AM - 9 PM; Saturday: 9 AM - 8 PM or Sunday: 9 AM - 6 PM.

Can I use my Live Nation Concert Cash code for reserved seating?

You can use your Live Nation Concert Cash code towards final ticket purchase for all applicable shows at the select Live Nation venues for this program. Dollars-off final ticket purchase will be identified after you enter your valid voucher code on the Billing page.

Are there any additional fees associated with the Live Nation Concert Cash code?

There may be additional service and parking fees charged for each ticket and shipping charges for merchandise orders. The Concert Cash code cannot be applied to shipping charges toward merchandise purchases.

Can I redeem multiple Live Nation Concert Cash codes at the same time?

No, you can only redeem one (1) voucher code at a time, per transaction.

To redeem additional voucher codes for the same event, follow the same procedure you used for the first redemption.

Can I use my Concert Cash code for multiple merchandise purchases?

Yes, put your preferred merchandise items in the cart and check out. Enter your Live Nation Concert Cash code in the 'promotional code' field at check out to take dollars-off your entire purchase. Please note, Live Nation Concert Cash codes cannot be applied to shipping charges. For questions about merchandise, please visit http://www.store.livenation.com/Help.aspx?band_id=1741.

I haven't received my merchandise order, how do I check on the status?

To check the status of a merchandise order, please visit http://www.store.livenation.com/Help.aspx?band_id=1741.